Reliable 911 service at home and business phones

911 limitation


9-1-1 service associated with TelPhone Broadband Phones
HAS CERTAIN LIMITATIONS COMPARED WITH TRADITIONAL E9-1-1, WHICH ARE SET OUT BELOW:
The type of 9-1-1 service available depends on where and how TelPhone is used.

There are two types of 9-1-1- service:

1. E9-1-1 Service

Customers will have E9-1-1 service if TelPhone’s telephone number corresponds to address and municipality where it is used and E9-1-1 is available in the area. If you dial 9-1-1 call is automatically routed to the Public Safety Answering Point (PSAP) corresponding to your address and the emergency operator will have your telephone and address information. You may be asked to verify your name, telephone number and address with the emergency operator.

2. Basic 9-1-1 Service

Basic 9-1-1 Service is provided in the following two situations. You will have Basic 9-1-1 Service if TelPhone telephone number does not correspond to address and municipality where TelPhone is used or if you live in a serving area in which E9-1-1 from Telx is not available. If you dial 9-1-1, call will be automatically routed to a specialized call center that handles emergency calls. This call center is different from the Public Safety Answering Point (PSAP) that would answer a traditional emergency call. Customer will be required to provide Customer’s name, telephone number and address to the call center operator.

SERVICE OUTAGES. DURING SERVICE OUTAGES BY BROADBAND INTERNET SERVICE PROVIDER TELPHONE SERVICE INCLUDING 9-1-1 SERVICE, WILL NOT WORK. IN THE EVENT OF A POWER FAILURE, TELPHONE SERVICE, INCLUDING 9-1-1 SERVICE WILL NOT WORK. IF THERE IS AN INTERRUPTION IN THE POWER SUPPLY, THE TELPHONE SERVICE, INCLUDING 9-1-1 SERVICE, WILL NOT FUNCTION UNTIL POWER IS RESTORED. A POWER FAILURE OR DISRUPTION MAY REQUIRE CUSTOMER TO RE-SET OR RECONFIGURE EQUIPMENT PRIOR TO USING THE TELPHONE SERVICE. SERVICE OUTAGES DUE TO SUSPENSION OF CUSTOMER’S ACCOUNT AS A RESULT OF BILLING ISSUES WILL PREVENT TELPHONE SERVICE, INCLUDING 9-1-1 SERVICE.