Advanced Home TelePhone Line

The Advanced Home Phone Plan is similar to a regular landline in its works, but more affordable, has more reach functions, and has more possibilities. Direct access to cheaper long distance service and unique features not available with traditional services make the Advanced Home Phone plans ideal for your home phone. And additionally, HD voice quality, and the opportunity to save up to 45% on the monthly cost of their existing phone lines. So, don’t wait, call us today and save your money!

  • Voicemail

  • On-line account management

  • Music On Hold

  • Keep your existing phone number

  • Cheap long distance rates

  • Free local calls anytime and anywhere

  • Caller ID before you answer the call

  • Multiple adds-on available

  • Caller ID Block *67

  • Travel with your home line

Telx Home Phone Plans

Adds-On

  • Call Transfer
 Free
  • Call Waiting
 Free
  • Call Forwarding
 Free
  • Three Way Calling
 Free
  • Call Recording
 $8.00
  • Email Delivery of Voicemail Messages
 $4.00
  • Unlimited North America
 $16.95
  • Additional Phone Number
 $5.00
  • Email Delivery of Fax Messages
 $9.00

Linksys – ATA SPA 1001-NA

The SPA-2102 features two RJ-11 POTS (Plain Old Telephone Service) port for connection to existing analog phones, fax machines, PBX and key system communication platforms. The SPA-2102 includes an Ethernet interface for connection to a home or office LAN and can be use for all Home Phone plans. The SPA-2102 can be provisioned via software controlled by the service provider or the end user. Installed by the end user and remotely provisioned, configured and maintained by the service provider, each SPA-2102 converts voice traffic into data packets for transmission over an IP network. The SPA-2102 can be used in consumer and business IP telephony service offerings. The SPA delivers clear sounding voice and reliable fax calling through its implementation of internationally recognized standards for voice and data networking.

CONTACT US
SPA SPA2102 M

$49.00

$84.95

TP-Link-200x150

TP Link – Wireless Modem / Router

TP-LINK’s Wireless N ADSL2+ Modem Router TD-W8961ND is an all-in-one device that combines the function of a high speed ADSL modem, a 4-port 10/100Mbps NAT router and a wireless N access point. It is designed to give you a one-stop solution to acquiring and sharing high speed Internet access over a wired/wireless network. The TD-W8961ND provides high-speed, unrivaled wireless performance for your network at 300Mbps. Now you can enjoy more kinds of bandwidth consuming applications even like HD video streaming wirelessly. Along with the features of Dual Firewalls (NAT and SPI), QoS engine and TR-069, making TD-W8961ND the perfect choice for home or small office users.

CONTACT US
Caller ID Block:

This feature allows your phone number to be hidden from a Caller ID service. To use this feature, pick up receiver, dial * (Star key) followed by 67 and proceed to dial your call as normal.

Voice Mail:

Voice Mail is a centralized system of managing telephone messages. It mimics the functions of an answering machine, but uses a centralized server rather than equipment at the individual telephone.

Call Waiting

Call Waiting helps you avoid missing important callers when you’re taking another call by alerting you when an additional call comes through. You can either accept the second incoming call or let it to go straight to voice mail. Call Waiting works with Caller ID so you can see who’s calling you before you decide to interrupt your first call.

Call Waiting Alerts

Call Waiting alerts you to incoming calls by sounding a distinct tone. To switch to new call press Flash button, this puts the original caller on hold and connects the second caller. To switch back to the first call, simply press Flash again.

Call Forwarding

Call Forwarding is a feature that allows the automatic redirection of all incoming calls to another phone number. With Call Forwarding you can answer your phone from another line, like your cell phone or office. You no longer need to give multiple phone numbers at which you can be reached – simply forward all your calls to a number where you’re staying.

Call Transfer

Call Transfer is a feature that allows redirecting incoming phone calls to a different number at any time during conversation.

Call Recording

Call Recording this feature allows you to record your phone calls and have them sent to your email.

Three Way Calling

Three Way Calling this feature allows connecting an additional participant to an existing conversation.

E-mail Delivery of Voice Mail

This feature allows you to check and listen to your messages through e-mail. Receive all Voice Mail as an e-mail attachment wav file sent to your personal address. You can save, store and forward them, like any other email.

Additional Phone Numbers

With TelPhone you can select additional phone numbers from different area codes or toll-free numbers all attached to the same phone line. When anyone calls your Additional Number, your main line will ring. Additional numbers can have different area codes allowing more people to call you locally.

Email Delivery of Fax Messages

This feature allows you to view and print to your fax messages through e-mail. Receive all faxes as an e-mail attachment pdf file sent to your personal address. You can save, store and forward them, like any other email.

Unlimited North America

Call any time anywhere in US or Canada (excluding Alaska, Hawaii) for one flat monthly fee..

To access your Voice Mail from your phone

  • Lift receiver and wait for the tone

  • Dial 1111 and press a pound key ‘#’ or dial “00 + your full number”

  • Dial your password – by default it is last four digits of your phone number. Please change your password as soon as possible

To access your Voice Mail from another phone

  • Lift receiver and wait for the tone

  • Dial your full phone number

  • Wait until you hear your voice message

  • Press * (star) at any time during recorded message

  • Dial your password

To use Call Transfer feature

  • Press ## (Pound key twice) at any time during conversation

  • Listen for ‘TRANSFER’ voice message

  • Enter full phone number, with area code, where you wish to redirect call

  • Hang up

To use Attended Call Transfer feature

  • Press * (Star key) followed by 2 at any time during conversation

  • Listen for ‘TRANSFER’ voice message and dialtone followed

  • Enter full phone number, with area code, where you wish to redirect call

  • When third party answers, hang up to complete the Transfer

To activate Call Forwarding

  • Lift receiver and wait for the tone

  • Listen for ‘TRANSFER’ voice message and dialtone followed

  • Press * (Star key) followed by 5

  • Input phone number you wish to forward your calls to followed by the #(Pound key)

  • Wait for break of connection tone and hang up

To deactivate Call Forwarding

  • Lift receiver and wait for the tone

  • Press * (Star key) followed by 5#

  • Hang up

To add a participant to a call

  • At any time during a phone conversation press Conference button

  • Listen for dial tone

  • Enter full phone number or extension of additional participant

  • Wait for additional participant to pick up

  • Press Conference to connect all participants

If your phone doesn’t have Conference button

  • Press Flash (or Hook Flash for old model phone) to get a dial tone

  • Dial *23 followed by number of extension of additional participant then push #

  • Wait for additional participant to pick up

  • Press Flash (or Hook Flash for old model phone) to connect all participants

To record a phone call

  • Lift receiver and wait for the tone

  • Press * (Star key) followed by 1

  • Enter full phone number, with area code, where you wish to call

Whom is this service ideal for?

  • Families with teenage children who need a cost-effective solution for additional phone lines
  • Cable High Speed Internet and cell phone users who would like to replace their landline service
  • People who have family and friends in other parts of Canada
  • Home offices with lots of long distance and overseas calls
  • Traveling business persons that require a static phone number

How is TelPhone different from my current local line?

TelPhone is a leading edge technology that allows High Speed Internet to be used as a phone line. It works virtually the same way as your current local phone service; it has a wide selection of local features and can be used with a standard phone set, however it is much less expensive.

I have a DSL Lite service. Can I still take advantage of TelPhone?

Yes. TelPhone is available for DSL Lite users.

What is the “Additional Number” service?

As a TelPhone customer you can select one or two additional phone numbers, attached to the same phone line. This service could be used as incoming fax line or to allow your family and friends from out of town call you locally (see the question below). Outgoing calls are billed as if made from your main TelPhone line.

Do I need to turn my computer on to use TelPhone?

No, TelPhone does not require a computer. However, TelPhone allows you to talk and surf the Internet at the same time.

How to improve the low speed of my Internet connection?

Usually the High Speed Internet plans from different providers are configured to provide a maximum modem capability of 5.0 – 6.0 Mbps download and 200 – 400 kbps upload. However, actual speeds online will vary with Internet traffic, server and other factors. The most common cause of your Internet poor performance is a poor shape of your PC’s hard and/or software. There are some possible steps to improve the speed of your Internet:

  1. Check your PC configuration. You may have insufficient memory or underpowered processor which is a potential problem area.
  2. Check your antivirus program settings and updates. Do not use shareware programs of that kind, in case of doubts about the reliability of your antivirus, use suggested for free software from the website of your current provider. Activate daily quick scan and weekly full system scan, scanning all incoming and outgoing mail.
  3. Check the fact your Windows update system is on. Regular updates usually include modernization of the security parts for your operating system.
  4. Uninstall all programs downloaded from the Internet for free.
  5. Deactivate all programs that may use background or hidden Internet connection (video and music downloaders, communicating programs, file sharing etc.).

Can I keep the service if I travel?

Yes, in most of the cases you can keep your service and your phone number when you travel, domestically or abroad. All your calls will be treated the same way as if made using TelPhone at your home. For example, if you travel from Toronto to Montreal or London, you can take your service with you, plug into High Speed Internet there, and make calls as if you were still in Toronto (i.e. you can still be reached at your 416 # or you can call their 416 # and neither party would be charged long distance). Due to the different network setup, there are cases when equipment must be reconfigured.

How to check the real speed of my Internet connection?

You may use different programs, e.g. you can find out how fast or slow your Internet connection is with the Internet Connection Speedometer at 

What do I need to use TelPhone?

The only things you need to have are a High Speed Internet service (Cable or DSL) and gateway that allows you to use your regular phone set or you can decide to use specialized TelPhone.

Can I use your service over the dial-up Internet connection?

No, TelPhone is build specifically for always-on High Speed Internet connection and cannot be used with any type of the dial-up Internet service.

What do you mean by “selecting your area code”?

As a TelPhone customer you are not limited to the local area code of your residence. You can select any other area code that is within the TelPhone service area. For example, if you live in Mississauga or London and select a Toronto TelPhone number (416 area code), then all your calls to and from Toronto are billed as local calls. This is ideal for individuals frequently calling or receiving the majority of their calls from a different city than where they live in and businesses that want to have local access numbers in different areas.

Do I need to know a lot about computers to use this service?

No. TelPhone is very easy to install and you could use the same phone set you would normally use with your local telephone company.

Can I get a landline TelPhone number in my local area code?

Currently TelPhone services Toronto (416), Hamilton (905), Chicago (224, 847, 708), Philadelphia (215, 484, 610) and Trenton (609).

Can I keep the service if I move?

Yes, you can keep your service and your phone number. You just need to have a High Speed Internet connection at your new location.

How can I check the proper state of my Internet connection?

Using your computer start the cmd program: Start => Run => cmd (for Windows Vista Start => Search => cmd). When a new window for this program appears type a command: ping sip.compass-inc.net -t. Then you will see the table similar to provided below (to stop the process press Ctrl + C buttons):

  Reply from 66.244.249.84: bytes=32 time=11ms TTL=55
  Reply from 66.244.249.84: bytes=32 time=13ms TTL=55
  Reply from 66.244.249.84: bytes=32 time=12ms TTL=55
                                            . . .

  Ping statistics for 66.244.249.84:
Packets: Sent = 40, Received = 40, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum =  32ms, Average =  11ms
Control-C
^C

  If the difference between the maximum and the minimum round trip times is comparatively small (e.g. minimum=10ms and maximum=32ms) it means you Internet connection is acceptable. Otherwise, you need to check whether you have any other applications launched on your computer that may cause some negative or even harmful effect on your Internet connectivity. Then, if you need, you may call to your current Internet provider to submit the request on checking your Internet quality.

Can I use the Internet and the TelPhone at the same time?

Yes, however if you use peer-to-peer file sharing programs you might have to limit upload speed or you may experience loss of voice quality.

Can I get multiple TelPhone lines?

Yes, as long as your Internet connection can support it.

Does TelPhone work with all types of High Speed Internet connections?

TelPhone can work with virtually any always-on High Speed Internet service: DSL, Cable or Satellite and most wireless ISPs.

Can I transfer my current phone number to TelPhone™?

Currently you can transfer any landline phone number to TelPhone™ within the available service area. Please call to inquire.

Does your TelPhone service include 911 or 411 service?

411 service is available but incurs 1$/call charge. 9-1-1 Service is available but has limitations. TelPhone looks and appears to work like a phone, however it is different in that it connects to the Internet, not a telephone line. There are several important factors to consider regarding the impact of this service on your emergency calls. The type of 9-1-1 Service available to you depends on where and how you use your TelPhone service.

Can an Additional number have a different area code than my main TelPhone number?

Yes, this is possible. Please note that all your outgoing calls are billed as if made from your main TelPhone number.

Are there wireless TelPhones available?

Currently they are in product testing stage. Once they become available it will be announced at Telx’s web site.

Can I use fax with your service?

Yes, you can. There is no additional charge for using fax with TelPhone, however we need to know if you are planning to do so, so we can configure your service accordingly. Please also note that lower speed Lite internet services (such as DSL Lite or Cable Basic) may not support faxing.

Telephone Equipment

Linksys – ATA SPA 1001-NA

The SPA-2102 features two RJ-11 POTS (Plain Old Telephone Service) port for connection to existing analog phones, fax machines, PBX and key system communication platforms. The SPA-2102 includes an Ethernet interface for connection to a home or office LAN and can be use for all Home Phone plans. The SPA-2102 can be provisioned via software controlled by the service provider or the end user. Installed by the end user and remotely provisioned, configured and maintained by the service provider, each SPA-2102 converts voice traffic into data packets for transmission over an IP network. The SPA-2102 can be used in consumer and business IP telephony service offerings. The SPA delivers clear sounding voice and reliable fax calling through its implementation of internationally recognized standards for voice and data networking.

CONTACT US
SPA SPA2102 M

$49.00

$84.95

TP-Link-200x150

TP Link – Wireless Modem / Router

TP-LINK’s Wireless N ADSL2+ Modem Router TD-W8961ND is an all-in-one device that combines the function of a high speed ADSL modem, a 4-port 10/100Mbps NAT router and a wireless N access point. It is designed to give you a one-stop solution to acquiring and sharing high speed Internet access over a wired/wireless network. The TD-W8961ND provides high-speed, unrivaled wireless performance for your network at 300Mbps. Now you can enjoy more kinds of bandwidth consuming applications even like HD video streaming wirelessly. Along with the features of Dual Firewalls (NAT and SPI), QoS engine and TR-069, making TD-W8961ND the perfect choice for home or small office users.

CONTACT US
How-Tos
Caller ID Block:

This feature allows your phone number to be hidden from a Caller ID service. To use this feature, pick up receiver, dial * (Star key) followed by 67 and proceed to dial your call as normal.

Voice Mail:

Voice Mail is a centralized system of managing telephone messages. It mimics the functions of an answering machine, but uses a centralized server rather than equipment at the individual telephone.

Call Waiting

Call Waiting helps you avoid missing important callers when you’re taking another call by alerting you when an additional call comes through. You can either accept the second incoming call or let it to go straight to voice mail. Call Waiting works with Caller ID so you can see who’s calling you before you decide to interrupt your first call.

Call Waiting Alerts

Call Waiting alerts you to incoming calls by sounding a distinct tone. To switch to new call press Flash button, this puts the original caller on hold and connects the second caller. To switch back to the first call, simply press Flash again.

Call Forwarding

Call Forwarding is a feature that allows the automatic redirection of all incoming calls to another phone number. With Call Forwarding you can answer your phone from another line, like your cell phone or office. You no longer need to give multiple phone numbers at which you can be reached – simply forward all your calls to a number where you’re staying.

Call Transfer

Call Transfer is a feature that allows redirecting incoming phone calls to a different number at any time during conversation.

Call Recording

Call Recording this feature allows you to record your phone calls and have them sent to your email.

Three Way Calling

Three Way Calling this feature allows connecting an additional participant to an existing conversation.

E-mail Delivery of Voice Mail

This feature allows you to check and listen to your messages through e-mail. Receive all Voice Mail as an e-mail attachment wav file sent to your personal address. You can save, store and forward them, like any other email.

Additional Phone Numbers

With TelPhone you can select additional phone numbers from different area codes or toll-free numbers all attached to the same phone line. When anyone calls your Additional Number, your main line will ring. Additional numbers can have different area codes allowing more people to call you locally.

Email Delivery of Fax Messages

This feature allows you to view and print to your fax messages through e-mail. Receive all faxes as an e-mail attachment pdf file sent to your personal address. You can save, store and forward them, like any other email.

Unlimited North America

Call any time anywhere in US or Canada (excluding Alaska, Hawaii) for one flat monthly fee..

To access your Voice Mail from your phone

  • Lift receiver and wait for the tone

  • Dial 1111 and press a pound key ‘#’ or dial “00 + your full number”

  • Dial your password – by default it is last four digits of your phone number. Please change your password as soon as possible

To access your Voice Mail from another phone

  • Lift receiver and wait for the tone

  • Dial your full phone number

  • Wait until you hear your voice message

  • Press * (star) at any time during recorded message

  • Dial your password

To use Call Transfer feature

  • Press ## (Pound key twice) at any time during conversation

  • Listen for ‘TRANSFER’ voice message

  • Enter full phone number, with area code, where you wish to redirect call

  • Hang up

To use Attended Call Transfer feature

  • Press * (Star key) followed by 2 at any time during conversation

  • Listen for ‘TRANSFER’ voice message and dialtone followed

  • Enter full phone number, with area code, where you wish to redirect call

  • When third party answers, hang up to complete the Transfer

To activate Call Forwarding

  • Lift receiver and wait for the tone

  • Listen for ‘TRANSFER’ voice message and dialtone followed

  • Press * (Star key) followed by 5

  • Input phone number you wish to forward your calls to followed by the #(Pound key)

  • Wait for break of connection tone and hang up

To deactivate Call Forwarding

  • Lift receiver and wait for the tone

  • Press * (Star key) followed by 5#

  • Hang up

To add a participant to a call

  • At any time during a phone conversation press Conference button

  • Listen for dial tone

  • Enter full phone number or extension of additional participant

  • Wait for additional participant to pick up

  • Press Conference to connect all participants

If your phone doesn’t have Conference button

  • Press Flash (or Hook Flash for old model phone) to get a dial tone

  • Dial *23 followed by number of extension of additional participant then push #

  • Wait for additional participant to pick up

  • Press Flash (or Hook Flash for old model phone) to connect all participants

To record a phone call

  • Lift receiver and wait for the tone

  • Press * (Star key) followed by 1

  • Enter full phone number, with area code, where you wish to call

FAQs

Whom is this service ideal for?

  • Families with teenage children who need a cost-effective solution for additional phone lines
  • Cable High Speed Internet and cell phone users who would like to replace their landline service
  • People who have family and friends in other parts of Canada
  • Home offices with lots of long distance and overseas calls
  • Traveling business persons that require a static phone number

How is TelPhone different from my current local line?

TelPhone is a leading edge technology that allows High Speed Internet to be used as a phone line. It works virtually the same way as your current local phone service; it has a wide selection of local features and can be used with a standard phone set, however it is much less expensive.

I have a DSL Lite service. Can I still take advantage of TelPhone?

Yes. TelPhone is available for DSL Lite users.

What is the “Additional Number” service?

As a TelPhone customer you can select one or two additional phone numbers, attached to the same phone line. This service could be used as incoming fax line or to allow your family and friends from out of town call you locally (see the question below). Outgoing calls are billed as if made from your main TelPhone line.

Do I need to turn my computer on to use TelPhone?

No, TelPhone does not require a computer. However, TelPhone allows you to talk and surf the Internet at the same time.

How to improve the low speed of my Internet connection?

Usually the High Speed Internet plans from different providers are configured to provide a maximum modem capability of 5.0 – 6.0 Mbps download and 200 – 400 kbps upload. However, actual speeds online will vary with Internet traffic, server and other factors. The most common cause of your Internet poor performance is a poor shape of your PC’s hard and/or software. There are some possible steps to improve the speed of your Internet:

  1. Check your PC configuration. You may have insufficient memory or underpowered processor which is a potential problem area.
  2. Check your antivirus program settings and updates. Do not use shareware programs of that kind, in case of doubts about the reliability of your antivirus, use suggested for free software from the website of your current provider. Activate daily quick scan and weekly full system scan, scanning all incoming and outgoing mail.
  3. Check the fact your Windows update system is on. Regular updates usually include modernization of the security parts for your operating system.
  4. Uninstall all programs downloaded from the Internet for free.
  5. Deactivate all programs that may use background or hidden Internet connection (video and music downloaders, communicating programs, file sharing etc.).

Can I keep the service if I travel?

Yes, in most of the cases you can keep your service and your phone number when you travel, domestically or abroad. All your calls will be treated the same way as if made using TelPhone at your home. For example, if you travel from Toronto to Montreal or London, you can take your service with you, plug into High Speed Internet there, and make calls as if you were still in Toronto (i.e. you can still be reached at your 416 # or you can call their 416 # and neither party would be charged long distance). Due to the different network setup, there are cases when equipment must be reconfigured.

How to check the real speed of my Internet connection?

You may use different programs, e.g. you can find out how fast or slow your Internet connection is with the Internet Connection Speedometer at 

What do I need to use TelPhone?

The only things you need to have are a High Speed Internet service (Cable or DSL) and gateway that allows you to use your regular phone set or you can decide to use specialized TelPhone.

Can I use your service over the dial-up Internet connection?

No, TelPhone is build specifically for always-on High Speed Internet connection and cannot be used with any type of the dial-up Internet service.

What do you mean by “selecting your area code”?

As a TelPhone customer you are not limited to the local area code of your residence. You can select any other area code that is within the TelPhone service area. For example, if you live in Mississauga or London and select a Toronto TelPhone number (416 area code), then all your calls to and from Toronto are billed as local calls. This is ideal for individuals frequently calling or receiving the majority of their calls from a different city than where they live in and businesses that want to have local access numbers in different areas.

Do I need to know a lot about computers to use this service?

No. TelPhone is very easy to install and you could use the same phone set you would normally use with your local telephone company.

Can I get a landline TelPhone number in my local area code?

Currently TelPhone services Toronto (416), Hamilton (905), Chicago (224, 847, 708), Philadelphia (215, 484, 610) and Trenton (609).

Can I keep the service if I move?

Yes, you can keep your service and your phone number. You just need to have a High Speed Internet connection at your new location.

How can I check the proper state of my Internet connection?

Using your computer start the cmd program: Start => Run => cmd (for Windows Vista Start => Search => cmd). When a new window for this program appears type a command: ping sip.compass-inc.net -t. Then you will see the table similar to provided below (to stop the process press Ctrl + C buttons):

  Reply from 66.244.249.84: bytes=32 time=11ms TTL=55
  Reply from 66.244.249.84: bytes=32 time=13ms TTL=55
  Reply from 66.244.249.84: bytes=32 time=12ms TTL=55
                                            . . .

  Ping statistics for 66.244.249.84:
Packets: Sent = 40, Received = 40, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum =  32ms, Average =  11ms
Control-C
^C

  If the difference between the maximum and the minimum round trip times is comparatively small (e.g. minimum=10ms and maximum=32ms) it means you Internet connection is acceptable. Otherwise, you need to check whether you have any other applications launched on your computer that may cause some negative or even harmful effect on your Internet connectivity. Then, if you need, you may call to your current Internet provider to submit the request on checking your Internet quality.

Can I use the Internet and the TelPhone at the same time?

Yes, however if you use peer-to-peer file sharing programs you might have to limit upload speed or you may experience loss of voice quality.

Can I get multiple TelPhone lines?

Yes, as long as your Internet connection can support it.

Does TelPhone work with all types of High Speed Internet connections?

TelPhone can work with virtually any always-on High Speed Internet service: DSL, Cable or Satellite and most wireless ISPs.

Can I transfer my current phone number to TelPhone™?

Currently you can transfer any landline phone number to TelPhone™ within the available service area. Please call to inquire.

Does your TelPhone service include 911 or 411 service?

411 service is available but incurs 1$/call charge. 9-1-1 Service is available but has limitations. TelPhone looks and appears to work like a phone, however it is different in that it connects to the Internet, not a telephone line. There are several important factors to consider regarding the impact of this service on your emergency calls. The type of 9-1-1 Service available to you depends on where and how you use your TelPhone service.

Can an Additional number have a different area code than my main TelPhone number?

Yes, this is possible. Please note that all your outgoing calls are billed as if made from your main TelPhone number.

Are there wireless TelPhones available?

Currently they are in product testing stage. Once they become available it will be announced at Telx’s web site.

Can I use fax with your service?

Yes, you can. There is no additional charge for using fax with TelPhone, however we need to know if you are planning to do so, so we can configure your service accordingly. Please also note that lower speed Lite internet services (such as DSL Lite or Cable Basic) may not support faxing.

IMPORTANT: Go through all these steps before calling your Internet provider and submitting a request about the low Internet quality. Some extra charges may apply from a Customer Support in case of investigating the above mentioned  problems at your home network.

All taxes are extra. Residential plans are for residential use only. Offers and rates are subject to change. Requires Broadband Internet connection to use.* In order to receive calls from Telx network users, a $36/year virtual number lease fee applies. 1. Equipment rental and premium features fees are extra. Failure to maintain minimum balance of $10 may result in suspension and/or termination of your Telx network number and/or Service. 2. Equipment rental and premium features fees are extra. Plans are either on prepaid basis or require security deposit. 3. Local Calling Areas are defined by the phone number selected.